PRIVACY NOTICE

Last updated: 30 December 2025
Applies to: Tavimba House by Jessamy Platinum Homes from Home (the “Service”), and this website.

1. Who We Are

This Privacy Notice explains how Tavimba House by Jessamy Platinum Homes from Home (“Tavimba House”, “we”, “us”) collects and uses personal information when you use our website, contact us, or make an enquiry.

Tavimba House forms part of the wider Jessamy care ecosystem. Some services across the Jessamy ecosystem are delivered through related legal entities (for example, Jessamy Staffing Solutions Limited and other Jessamy group entities). Where we need to share information within the wider ecosystem, we do so only where lawful, necessary, proportionate, and secure, and we explain this within this notice.

Contact details (public): Jessamy Platinum Homecare
Postal address: Hamill House, 112–116 Chorley New Road, Bolton, BL1 4DH
Email: tavimbahouse@jessamystaffing.co.uk
Telephone: 01204 777170

Data Protection contact:
Data Protection Lead / DPO: Cuthbert Tinarwo ,Chief of Staff E:cuthbert@jessamystaffing.co.uk
Postal address: Hamill House, 112–116 Chorley New Road, Bolton, BL1 4DH

2. What This Notice Covers

This notice covers personal data collected through:

This website (including forms)
Telephone, email, and enquiry correspondence
Requests for brochures, referral packs, and call-backs
Website analytics and cookie technologies (see Cookie Policy)

It does not replace privacy information you may receive if you enter into a service arrangement or become an employee/contractor. Those contexts have separate privacy information where required.

3. The Personal Information We Collect

We collect information that you provide directly and information collected automatically when you use the website.

3.1 Information you provide

Depending on how you contact us, we may collect:

Identity and contact details: name, email, telephone number, postcode
Enquiry details: nature of your enquiry, preferred dates, and basic suitability information
Professional referral information (where you are a referrer): organisation, role, referral summary, and relevant planning information
Communications: records of calls, emails, and messages to respond to your enquiry and maintain an accurate audit trail

3.2 Information collected automatically

When you browse our website, we may collect:

Device and browser information (e.g., IP address, browser type, device type)
Usage information (e.g., pages visited, time on site, referral source)
Cookie identifiers and similar technologies (see Cookie Policy)

4. Special Category Data and Safeguarding-Related Information

In the context of respite/short-stay enquiries, you may share information that can be classed as special category data (for example, health information) or information relevant to safeguarding.

We do not ask for extensive clinical detail through the website. We only request information that is necessary to:

respond properly to your enquiry; and
determine whether Tavimba House may be suitable and safe.

Where special category data is shared, we treat it with heightened confidentiality and security.

5. How We Use Your Personal Information

5.1 To respond to enquiries and requests

Returning call-back requests
Responding to email/telephone enquiries
Providing requested information packs
Conducting an initial suitability discussion

5.2 To manage and improve our website

Understanding how visitors use the site
Measuring whether key information is easy to find
Improving accessibility, performance, and content clarity

5.3 To meet legal, regulatory, and safeguarding obligations

Maintaining accurate records
Managing complaints and concerns
Acting on safeguarding issues where required by law or duty of care
Cooperating with lawful requests from regulators or statutory bodies

5.4 To protect our service, people, and organisation

Preventing fraud and misuse of our forms
Ensuring network and website security
Maintaining appropriate audit trails

6. Lawful Bases for Processing

We process personal data under UK GDPR on the following lawful bases:

Consent (Article 6(1)(a))
Where you request a call-back or submit a website form with a consent tick-box, we use your consent to contact you in relation to that request.
Legitimate interests (Article 6(1)(f))
We may process information to respond to general enquiries, improve our website, protect our organisation, and maintain proportionate records. We balance our interests against your rights and expectations.
Contract / steps prior to contract (Article 6(1)(b))
Where you ask us to explore arranging a short stay, we process information to take steps at your request before entering into any arrangement.
Legal obligation (Article 6(1)(c))
Where we are required to process data to comply with legal duties.
Vital interests (Article 6(1)(d))
Where processing is necessary to protect life in urgent situations.

Special category data
If you share health-related information, we rely on one or more UK GDPR Article 9 conditions, typically:

Explicit consent (Article 9(2)(a)) in enquiry contexts; and/or
Health or social care provision and management where applicable (Article 9(2)(h)) with appropriate safeguards; and/or
Substantial public interest / safeguarding where relevant and lawful (supported by UK law conditions), where necessary and proportionate.

We only process special category data where there is a clear justification and appropriate safeguards.

7. Who We Share Personal Information With

We do not sell personal data.

We may share information with:

Authorised staff within Tavimba House who need it to respond to you
Wider Jessamy ecosystem entities only where necessary to respond appropriately, coordinate referrals, manage governance obligations, or provide requested information—always proportionately and securely
Service providers who support our website and communications (e.g., web hosting, website forms, security/anti-spam, analytics)
Professional advisers (e.g., legal, compliance) where necessary
Regulators and statutory bodies where required by law or safeguarding duties

Where third parties process data on our behalf, we ensure suitable contractual protections and confidentiality requirements.

8. International Transfers

We aim to keep data within the UK. If any website or analytics providers transfer data outside the UK, we ensure lawful safeguards are in place (such as UK adequacy regulations, or appropriate contractual clauses and risk assessments).

9. How Long We Keep Personal Information

We keep personal information only for as long as necessary.

Typical retention logic:

General enquiries: retained for a reasonable period to manage follow-up and demonstrate proper handling, then deleted or anonymised.
Suitability enquiries and referral discussions: retained for a longer period to maintain a defensible audit trail (particularly where safeguarding considerations or placement decisions were made).
Safeguarding-related records: retained in line with safeguarding best practice and any applicable statutory requirements.

Retention statement: We operate a documented retention approach across the Jessamy ecosystem, applying the shortest retention period that is consistent with legal, safeguarding, and governance requirements.

10. Your Rights

Under UK GDPR you have rights, including:

Access to your personal data
Correction of inaccurate data
Erasure (in certain circumstances)
Restriction of processing
Objection to processing (where we rely on legitimate interests)
Data portability (where applicable)
Withdraw consent (where processing is based on consent)

Some rights are not absolute. For example, where we must keep information for safeguarding or legal reasons, we may not be able to delete it.

To exercise your rights, contact: tavimbahouse@jessamystaffing.co.uk.

11. Complaints

If you are unhappy with how we handle your information, please contact us first so we can put matters right. You also have the right to complain to the Information Commissioner’s Office (ICO).

12. Keeping Your Information Safe

We use appropriate organisational and technical measures designed to protect personal data, including access controls, confidentiality obligations, and secure handling arrangements. No system is risk-free, but we take protection seriously and respond to issues promptly.

13. Changes to This Notice

We may update this Privacy Notice to reflect legal, operational, or website changes. The “Last updated” date will change accordingly.